The story of BigGym
Capisoft built an AI customer-service agent on top of Freshdesk that drafts answers from BigGym's own knowledge, with checks before anything is sent.
The challenge
A gym chain gets the same questions every day about memberships, house rules and opening hours, and every one landed in the support queue.
What we built
Freshdesk auto-replies
Incoming tickets are answered with retrieval from the knowledge base, a fact check and a response validator.
Knowledge kept current
The support FAQ, terms and house rules are crawled and refreshed, with extra rules managed in a spreadsheet.
Member context
Member data from Sportivity makes answers personal, and an MCP server makes the knowledge available to other assistants.
Want something like this for your organisation?
Tell us what you have in mind, in your own words. We ask a few questions and shape a first concept with you.
The results
Routine questions are answered quickly and consistently; the team handles the cases that need a person.